Swiss TTP LLC
Our return policy follows the Amazon standard.
You may return new, unopened items within 30 days of delivery for a full refund of the purchase price not including shipping. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.
For items that do not meet the above standard, a partial refund may be issued. The following criteria will be used to determine your refund:
* Items other than DVD's that are unopened but after 30 days: refund = 80% of item's price.
* DVD's that have been opened (removed from plastic wrap or having the security seal broken): refund = 50% of item's price.
* Items not in original condition, are damaged or missing parts not due to our error: refund = up to 50% of items price.
To process a refund:
* Contact our shipping department by email at firstname.lastname@example.org and request a Return Authorization number (RA#).
* Ship the items in their original packaging using a traceable shipping method such as FedEx, UPS, or US Postal Service with Delivery Confirmation.
* You must email the tracking number(s) to email@example.com
* Once your return is received, we will determine the refund and notify you.
* Your refund will be processed by Amazon through your original payment method.
* Ship the package(s) to:
Swiss TTP LLC
1943 Midway Drive
Twinsburg, OH 44087
Please note: The refund process may take up to 4 weeks from the time you deliver the package to the shipping company. Often you will receive your refund much sooner. For more information on processing time, please see Amazon's help topic on returns/refunds.
If you have any questions please email firstname.lastname@example.org
Still Have Questions? Contact Customer Service
For questions regarding products, order delivery, or returns, please contact Swiss TTP Customer Service: Contact this seller Phone: (330) 486-0915
For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.